PENGARUH SELF EFFICACY, KECERDASAN EMOSIONAL DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA PEGAWAI KECAMATAN GAMBIR

NURJANAH, SITI (2020) PENGARUH SELF EFFICACY, KECERDASAN EMOSIONAL DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA PEGAWAI KECAMATAN GAMBIR. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

The main objective of this study was to determine the effect of self efficacy, emotional intelligence and organizational commitment on organizational citizenship behavior in Gambir District employees using a quantitative descriptive approach. Data in the study were obtained from 71 respondents who were employees of Gambir District. Data analysis in this study used an alternative method of structural equation modeling (SEM), namely partial least square (PLS). The first stage in this study is to test the validity of the questions for each of the following variables with reliability. The second stage examines the relationship between self efficacy, emotional intelligence and organizational commitment to organizational citizenship behavior. The results of this study state that the variables of self efficacy, emotional intelligence and organizational commitment have a positive and significant effect on organizational citizenship behavior. Emotional intelligence have the greatest influence on organizational citizenship behavior, followed by organizational commitment and self efficacy variables has the smallest affect on organizational citizenship behavior. Self efficacy, emotional intelligence and organizational commitment variables were 48,1% while the remaining 51,9% were affected by other variables outside of the study. Keywords: Self Efficacy, Emotional Intelligence, Organizational Commitment, Organizational Citizenship behavior. Tujuan utama dari penelitian ini adalah untuk mengetahui pengaruh self efficacy, kecerdasan emosional dan komitmen organisasi terhadap organizational citizenship behavior pada karyawan Kecamatan Gambir dengan menggunakan pendekatan deskriptif kuantitatif. Data dalam penelitian diperoleh dari 71 responden yang merupakan pegawai Kecamatan Gambir. Analisis data dalam penelitian ini menggunakan metode alternatif dari structural equation modeling (SEM) yaitu partial least square (PLS). Tahap pertama dalam penelitian ini untuk menguji validitas pertanyaan setiap variabel berikut dengan reliabilitasnya. Tahap kedua menguji hubungan antara self efficacy, kecerdasan emosional dan komitmen organisasi terhadap organizational citizenship behavior. Hasil dari penelitian ini menyatakan bahwa variabel self efficacy, kecerdasan emosional dan komitmen organisasi berpengaruh positif dan signifikan terhadap organizational citizenship behavior. Variabel kecerdasan emosional mempunyai pengaruh paling besar terhadap organizational citizenship behavior, selanjutnya diikuti dengan variabel komitmen organisasi, dan selanjutnya komitmen organisasi mempunyai pengaruh terkecil terhadap organizational citizenship behavior. Variabel self efficacy, kecerdasan emosional dan komitmen organisasi sebesar 48,1%, sedangkan sisanya sebesar 51,9% dipengaruhi oleh variabel lain diluar yang diteliti. Kata Kunci: Self Efficacy, Kecerdasan Emosional, Komitmen Organisasi, Organizational Citizenship Behavior.

Item Type: Thesis (S1)
NIM: 43115120385
Uncontrolled Keywords: Self Efficacy, Kecerdasan Emosional, Komitmen Organisasi, Organizational Citizenship Behavior.
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan
100 Philosophy and Psychology/Filsafat dan Psikologi > 120 Epistemology/Epistemologi > 128 Humankind/Filsafat Kehidupan Manusia > 128.3 Attributes and Faculties/Atribut dan Fakultas > 128.37 Emotion/Emosi
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja > 158.723 Job Burnout/Kelelahan Kerja
300 Social Science/Ilmu-ilmu Sosial > 360 Social Problems and Services/Permasalahan dan Kesejahteraan Sosial > 361 Unassigned/Belum Digunakan > 361.4 Group Work/Kelompok Kerja
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 14 Jan 2020 02:15
Last Modified: 14 Jan 2020 02:15
URI: http://repository.mercubuana.ac.id/id/eprint/53485

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