PENGARUH KECERDASAN EMOSIONAL DAN BURNOUT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) DAN KINERJA KARYAWAN PADA PT LEBAH SOLUSI INDONESIA

ROBANDI, OBAN (2019) PENGARUH KECERDASAN EMOSIONAL DAN BURNOUT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) DAN KINERJA KARYAWAN PADA PT LEBAH SOLUSI INDONESIA. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to determine the effect of emotional intelligence and burnout on organizational citizenship behavior (OCB) and employee performance at PT Lebah Solusi Indonesia. The research method used in this research is descriptive method. The object of this research is 50 employees in the PT Lebah Solusi Indonesia office. The approach used in this study is the Structural Equation Model (SEM) with a Smart-PLS analysis tool. The results of this study indicate that the variables of emotional intelligence, burnout, and organizational citizenship behavior (OCB) have a significant effect on employee performance in the PT Lebah Solusi Indonesia office. The results showed that burnout had a negative effect on employee performance. Burnout has a negative effect on Organizational Citizenship Behavior. Emotional intelligence has a positive effect on employee performance. Emotional intelligence has a negative effect on organizational citizenship behavior. Organizational citizenship behavior influences employee performance. Keywords: emotional intelligence, burnout, organizational citizenship behavior (OCB), performance Penelitian ini bertujuan untuk mengetahui pengaruh kecerdasan emosional dan burnout, terhadap organizational citizenship behavior (OCB) dan kinerja karyawan di PT Lebah Solusi Indonesia. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif.. Objek penelitian ini adalah karyawan di kantor PT Lebah Solusi Indonesia sebanyak 50 responden. Pendekatan yang digunakan dalam penelitian ini adalah Structural Equation Model (SEM) dengan alat analisis Smart-PLS. Hasil penelitian ini menunjukkan bahwa variabel kecerdasan emosional, burnout, dan organizational citizenship behavior (OCB) berpengaruh signifikan terhadap kinerja pegawai di kantor PT Lebah Solusi Indonesia. Hasil penelitian menunjukkan burnout berpengaruh negatif terhadap kinerja karyawan. Burnout berpengaruh negative terhadap Organizational Citizenship Behavior. Kecerdasan emosional berpengaruh positif terhadap kinerja karyawan. Kecerdasan emosional berpengaruh negatif terhadap organizational citizenship behavior. Organizational citizenship behavior berpengaruh terhadap kinerja karyawan. Kata Kunci: kecerdasan emosional, burnout, organizational citizenship behavior (OCB), kinerja.

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 19 556
NIM: 43115120337
Uncontrolled Keywords: kecerdasan emosional, burnout, organizational citizenship behavior (OCB), kinerja.
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan
100 Philosophy and Psychology/Filsafat dan Psikologi > 120 Epistemology/Epistemologi > 128 Humankind/Filsafat Kehidupan Manusia > 128.3 Attributes and Faculties/Atribut dan Fakultas > 128.37 Emotion/Emosi
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 152 Sensory Perception, Movement, Emotions, Physiological Drives/Psikologi Fisiologis > 152.4 Emotions and Feeling/Emosi dan Perasaan
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan > 331.2 Conditions of Employment/Kondisi Buruh, Kondisi Pekerja, Kondisi Pegawai, Kondisi Karyawan
600 Technology/Teknologi > 640 Home Economic and Family Living Management/Kesejahteraan Rumah Tangga dan Manajemen Kehidupan Keluarga > 647 Management Housekeeping/Pengaturan Pekerjaan Rumah Tangga > 647.6 Employee Hours and Duties/Jam dan Tugas Karyawan
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 29 Nov 2019 02:17
Last Modified: 07 Jan 2020 07:11
URI: http://repository.mercubuana.ac.id/id/eprint/52358

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