PENGARUH KOMITMEN ORGANISASI, KEPUASAN KERJA, DAN STRES KERJA TERHADAP TURNOVER INTENTION (Studi Kasus Pada Customer Service PT. Multi Nusantara Karya)

YUNITA, ADELYA (2020) PENGARUH KOMITMEN ORGANISASI, KEPUASAN KERJA, DAN STRES KERJA TERHADAP TURNOVER INTENTION (Studi Kasus Pada Customer Service PT. Multi Nusantara Karya). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study performed to determine the effect of organizational commitment, job satisfaction, and work stress towards the employee turnover intention of PT. Multi Nusantara Karya with the employees at customer service department as the object of this study. This study was distributed to the 33 respondents using a quantitative descriptive approach. Data were analysed by Structural Positive and Equation Model (SEM) using Partial Least Square (smartPLS 3.0) in order to test all the influences between variables in the model. The results of this study indicated that organizational commitment variable has a negative and significant effect on turnover intention, job satisfaction has a negative and significant effect on turnover intention and work stress has a positive and significant effect on turnover intention. Keywords: Organizational Commitment, Job Satisfaction, Job Stress, Turnover Intention Penelitian ini dilakukan untuk mengetahui pengaruh komitmen organisasi, kepuasan kerja, dan stres kerja terhadap turnover intention karyawan PT. Multi Nusantara Karya dengan karyawan di departemen Customer Service sebagai objek penelitian ini. Penelitian ini didistribusikan kepada 33 responden menggunakan pendekatan deskriptif kuantitatif. Data dianalisis dengan Structural Positive and Equation Model (SEM) menggunakan Partial Least Square (smartPLS 3.0) untuk menguji semua pengaruh antar variabel dalam model. Hasil penelitian ini menunjukkan bahwa variabel komitmen organisasi berpengaruh negatif dan signifikan terhadap turnover intention, kepuasan kerja berpengaruh negatif dan signifikan terhadap turnover intention dan stres kerja berpengaruh positif dan signifikan terhadap turnover intention. Kata kunci: Komitmen Organisasi, Kepuasan Kerja, Stres Kerja, Turnover Intention.

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 20 310
Call Number: SE/31/21/259
NIM/NIDN Creators: 43115110636
Subjects: 100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 155 Differential and Developmental Psychology/Psikologi Diferensial dan Psikologi Perkembangan > 155.9 Environmental Psychology/Psikologi Lingkungan > 155.93 Influence of Specific Situations/Pengaruh Situasi Tertentu
200 Religion/Agama > 200. Religion/Agama > 206 Leaders and organization/Pemimpin dan organisasi
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.01-658.09 [Management of Enterprises of Specific Sizes, Scopes, Forms; Data Processing]/[Pengelolaan Usaha dengan Ukuran, Lingkup, Bentuk Tertentu; Pengolahan Data] > 658.04 Management of Enterprises of Specific Forms/Pengelolaan Usaha dengan Bentuk Tertentu > 658.045 Corporations/Perusahaan
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Rifky
Date Deposited: 14 Apr 2022 02:19
Last Modified: 14 Apr 2022 02:19
URI: http://repository.mercubuana.ac.id/id/eprint/51571

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