, Reynaldo (2011) Analisis kepuasan pelanggan terhadap kualitas jasa ( Pelayanan ) pada PT Bank rakyat Indonesia, Tbk Pusat. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FE/MJ. 11 095 |
| Call Number: | SE/31/11/172 |
| NIM/NIDN Creators: | 4310401-078 |
| Uncontrolled Keywords: | kepuasan pelanggan, kualitas Pelayanan, dan Loyalitas Nasabah. |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 12 Jul 2011 15:48 |
| Last Modified: | 24 May 2017 02:20 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/18925 |
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