PENGARUH DIMENSI KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN NASABAH PRIORITAS DI PT.BCA TBK CABANG PEMBANTU TAMAN PERMATA BUANA DENGAN METODE SERVQUAL (SERVICE QUALITY)

Muslimah, Muslimah (2013) PENGARUH DIMENSI KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN NASABAH PRIORITAS DI PT.BCA TBK CABANG PEMBANTU TAMAN PERMATA BUANA DENGAN METODE SERVQUAL (SERVICE QUALITY). S1 thesis, Universitas Mercu Buana.

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Item Type: Thesis (S1)
NIM/NIDN Creators: 41609120006
Uncontrolled Keywords: Perbankan, Pelayanan prima, Dimensi Kualitas Layanan, Kepuasan Nasabah.
Divisions: Fakultas Teknik > Teknik Industri
Depositing User: Admin Perpus UMB
Date Deposited: 20 Jul 2013 14:11
Last Modified: 17 Nov 2023 03:52
URI: http://repository.mercubuana.ac.id/id/eprint/14303

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