Muharram, Armansyah (2014) Evaluasi dan Perancangan Perbaikan Kualitas Sistem Pelayanan Nasabah pada Unit Costumer Service Bank Syariah dengan Metode SERVQUAL dan Six Sigma. S2 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S2) |
|---|---|
| Call Number: | TI/53/15/069 |
| NIM/NIDN Creators: | 55311120049 |
| Uncontrolled Keywords: | SERVQUAL, Gap, Six Sigma, DMAIC, Kepuasan Nasabah |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 11 Sep 2015 16:00 |
| Last Modified: | 23 Oct 2025 03:36 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/13949 |
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