Pengaruh Kualitas Layanan, Customer Relationship Management dan Lokasi Terhadap Kepuasan Pelanggan BPJS Ketenagakerjaan

Leksana, Andi Widya (2014) Pengaruh Kualitas Layanan, Customer Relationship Management dan Lokasi Terhadap Kepuasan Pelanggan BPJS Ketenagakerjaan. S2 thesis, Universitas Mercu Buana.

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Item Type: Thesis (S2)
Call Number: TM/51/14/171
NIM: 55112110036
Uncontrolled Keywords: Kualitas Pelayanan, Customer Relationship Management, Lokasi, Kepuasan Pelanggan
Divisions: Pascasarjana > Magister Manajemen
Depositing User: Admin Perpus UMB
Date Deposited: 09 Feb 2015 15:19
Last Modified: 12 May 2017 03:15
URI: http://repository.mercubuana.ac.id/id/eprint/13841

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