Pengaruh Kualitas Layanan, Customer Relationship Management dan Lokasi Terhadap Kepuasan Pelanggan BPJS Ketenagakerjaan

Leksana, Andi Widya (2014) Pengaruh Kualitas Layanan, Customer Relationship Management dan Lokasi Terhadap Kepuasan Pelanggan BPJS Ketenagakerjaan. S2 thesis, Universitas Mercu Buana.

Preview	Text (HAL COVER) HAL COVER.pdf Download (187kB) | Preview
	Text (BAB I) BAB I.pdf Restricted to Registered users only Download (139kB)
	Text (BAB II) BAB II.pdf Restricted to Registered users only Download (233kB)
	Text (BAB III) BAB III.pdf Restricted to Registered users only Download (520kB)
	Text (BAB IV) BAB IV.pdf Restricted to Registered users only Download (324kB)
	Text (BAB V) BAB V.pdf Restricted to Registered users only Download (410kB)
	Text (BAB VI) BAB VI.pdf Restricted to Registered users only Download (75kB)
	Text (DAFTAR PUSTAKA) DAFTAR PUSTAKA.pdf Restricted to Registered users only Download (77kB)
Preview	Text (LAMPIRAN) LAMPIRAN.pdf Download (451kB) | Preview

Abstract

Pengaruh Kualitas Layanan, Customer Relationship Management dan Lokasi Terhadap Kepuasan Pelanggan BPJS Ketenagakerjaan

Item Type:	Thesis (S2)
Call Number:	TM/51/14/171
NIM/NIDN Creators:	55112110036
Uncontrolled Keywords:	Kualitas Pelayanan, Customer Relationship Management, Lokasi, Kepuasan Pelanggan
Subjects:	600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas 800 Literatures/Kesusastraan > 800. Literatures/Kesusastraan > 801 Philosophy and Theory of Literatures/Filsafat dan Teori Kesusastraan > 801.3 Value, Influence, Effect/Nilai, Pengaruh, Efek
Divisions:	Pascasarjana > Magister Manajemen
Depositing User:	Admin Perpus UMB
Date Deposited:	09 Feb 2015 15:19
Last Modified:	18 Apr 2024 04:02
URI:	http://repository.mercubuana.ac.id/id/eprint/13841

Actions (login required)

View Item