Safuan, (2014) Usulan Perbaikan Pelayanan Online Shop Berdasarkan Evaluasi Kepuasan Pelanggan. S2 thesis, Universitas Mercu Buana.
Full text not available from this repository.| Item Type: | Thesis (S2) |
|---|---|
| Call Number: | TI/53/14/063 |
| NIM/NIDN Creators: | 55311120006 |
| Uncontrolled Keywords: | E-CRM, Kepuasan Pelanggan, Online Shop, ServQual |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 04 Feb 2015 13:38 |
| Last Modified: | 12 May 2017 03:15 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/13769 |
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