Nurfalah, Tatang (2014) EVALUASI KUALITAS PELAYANAN PROSES PEMBELIAN TIKET DALAM MEMENUHI KEPUASAN PELANGGAN DENGAN METODE QUALITY FUNCTION DEPLOYMENT (QFD) (Studi Kasus : PT. KERETA API INDONESIA). S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FE/MJ. 14 289 |
| NIM/NIDN Creators: | 43110010063 |
| Uncontrolled Keywords: | Kualitas Pelayanan, Kepuasan Pelanggan, dan Total Quality Management. Quality Function Deployment. |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 17 Jul 2014 12:02 |
| Last Modified: | 29 Sep 2022 13:29 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/12185 |
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