ANALISIS KEPUASAN PELANGGAN DAN KUALITAS PELAYANAN DALAMMEMBERIKAN PELAYANAN KESEHATAN DI RUMAH SAKITMATA JAKARTA EYE CENTER DENGANMENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS DAN POTENTIAL GAIN IN CUSTOMER VALUES

HUTAGALUNG, ALFA OMEGA (2014) ANALISIS KEPUASAN PELANGGAN DAN KUALITAS PELAYANAN DALAMMEMBERIKAN PELAYANAN KESEHATAN DI RUMAH SAKITMATA JAKARTA EYE CENTER DENGANMENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS DAN POTENTIAL GAIN IN CUSTOMER VALUES. S1 thesis, Universitas Mercu Buana.

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Item Type: Thesis (S1)
Call Number CD: FT/IND. 14 093
NIM: 41611120035
Uncontrolled Keywords: Kualitas, Kepuasan, Importance, Performance, Customer Values
Divisions: Fakultas Teknik > Teknik Industri
Depositing User: Admin Perpus UMB
Date Deposited: 02 Mar 2014 15:36
Last Modified: 10 May 2017 07:02
URI: http://repository.mercubuana.ac.id/id/eprint/11058

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