Mauliddia, Mauliddia (2025) PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT, EMPLOYEE ENGAGEMENT, DAN JOB SATISFACTION TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA KARYAWAN PT SWADHARMA SARANA INFORMATIKA (Studi Pada Central Operation Unit Jatiwarna). S1 thesis, Universitas Mercu Buana Jakarta - Menteng.
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Abstract
Tujuan dari penelitian ini adalah untuk menganalisis pengaruh perceived organizational support terhadap organizational citizenship behavior; menganalisis pengaruh employee engagement terhadap organizational citizenship behavior; menganalisis pengaruh job satisfaction terhadap organizational citizenship behavior; serta menganalisis pengaruh perceived organizational support, employee engagement, dan job satisfaction terhadap organizational citizenship behavior. Penelitian ini dilakukan PT. Swadharma Sarana Informatika. Adapun populasi penelitian ini adalah seluruh karyawan dengan jumlah 35 dan teknik pengambilan sampel menggunakan sampel jenuh, karena semua anggota populasi digunakan sebagai sampel. Sedangkan teknik pengumpulan data menggunakan kuesioner yang terdiri dari item-item pernyataan tentang perceived organizational support, employee engagement, job satisfaction dan organizational citizenship behavior. Hasil penelitian menunjukkan bahwa perceived organizational support berpengaruh positif dan signifikan terhadap organizational citizenship behavior, employee engagement berpengaruh positif dan signifikan terhadap organizational citizenship behavior, dan job satisfaction tidak berpengaruh terhadap organizational citizenship behavior. Kata Kunci: Perceived Organizational Support, Employee Engagement, Job Satisfaction, dan Organizational Citizenship Behavior
| Item Type: | Thesis (S1) |
|---|---|
| NIM/NIDN Creators: | 43118110290 |
| Uncontrolled Keywords: | Perceived Organizational Support, Employee Engagement, Job Satisfaction, dan Organizational Citizenship Behavior |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | CLAUDIA ASTRIANI |
| Date Deposited: | 03 Oct 2026 02:06 |
| Last Modified: | 03 Oct 2026 02:06 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/104235 |
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