ANALISIS KUALITAS LAYANAN INTERNET BANKING DENGAN MENGGUNAKAN METODE E- SERVQUAL PADA BANK XYZ

HERYANTO, NICOLAS (2017) ANALISIS KUALITAS LAYANAN INTERNET BANKING DENGAN MENGGUNAKAN METODE E- SERVQUAL PADA BANK XYZ. S2 thesis, UNIVERISTAS MERCU BUANA - BUNCIT.

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Item Type: Thesis (S2)
NIM/NIDN Creators: 55114310047
Uncontrolled Keywords: Persepsi, Harapan, E-SERVQUAL, Importance Performance Analisys.
Subjects: 100 Philosophy and Psychology/Filsafat dan Psikologi > 120 Epistemology/Epistemologi > 121 Theory of Knowledge/Teori Pengetahuan > 121.3 Origin, Sources, Means of Knowledge/Asal, Sumber, Sarana Pengetahuan > 121.34 Perception/Persepsi
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas
700 Arts/Seni, Seni Rupa, Kesenian > 710 Civic and Lanscape Art/Seni Perkotaan dan Pertamanan > 715 Woody Plants in Lanscape Design/Teknik Pengaturan Pohon pada Desain Pertamanan > 715.2 General Aspects of Analysis/Aspek Umum Analisis
Divisions: Pascasarjana > Magister Manajemen
Depositing User: Rifky
Date Deposited: 28 Jul 2026 04:07
Last Modified: 28 Jul 2026 04:07
URI: http://repository.mercubuana.ac.id/id/eprint/102822

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