BUDIHARSANTI, DESITA (2025) PENGARUH TEKNOLOGI INFORMASI, KEPATUHAN REGULASI DAN KOMITMEN PADA SDG TERHADAP KUALITAS OPERASIONAL MELALUI BUSINESS PROCESS IMPROVEMENT PADA LSK TENAGA TEKNIK KETENAGALISTRIKAN PT XYZ. S2 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This study aims to examine the influence of Information Technology Implementation, Regulatory Compliance, and Commitment to Sustainable Development Goals (SDGs) on Operational Quality, with a particular focus on the mediating role of Business Process Improvement (BPI). The research is motivated by the operational inefficiencies observed in certification bodies amid increasing demands for digitalization, regulatory adherence, and sustainability integration. A quantitative approach was adopted, utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) for data analysis. Data were collected through a structured survey distributed to internal stakeholders at PT XYZ, a certification organization, and analyzed using SmartPLS 4.0. The findings reveal that all three independent variables—information technology implementation, regulatory compliance, and SDG commitment—positively and significantly influence operational quality. Moreover, Business Process Improvement is found to partially mediate the relationship between each independent variable and operational quality. These results reinforce the theoretical perspective that technology, compliance, and sustainability initiatives yield optimal impact when translated into systematic process improvement efforts. The study highlights the strategic role of BPI as a mechanism that bridges organizational strategy with operational execution. It is recommended that organizations not only invest in digital systems and regulatory alignment but also redesign internal processes to holistically meet performance, efficiency, and sustainability goals. Keywords: Information Technology, Regulatory Compliance, Sustainable Development Goals, Business Process Improvement, Operational Quality, PLSSEM. Penelitian ini bertujuan untuk menganalisis pengaruh Teknologi Informasi, Kepatuhan terhadap Regulasi, dan Komitmen terhadap Sustainable Development Goals (SDG) terhadap Kualitas Operasional lembaga, dengan memfokuskan pada peran mediasi Business Process Improvement (BPI). Fenomena yang melatarbelakangi penelitian ini adalah belum optimalnya kinerja operasional lembaga sertifikasi dalam merespons tuntutan digitalisasi, kepatuhan mutu, dan keberlanjutan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Partial Least Squares Structural Equation Modeling (PLS-SEM). Data dikumpulkan melalui survei terhadap responden internal PT XYZ, sebuah lembaga sertifikasi, dan dianalisis menggunakan perangkat lunak SmartPLS 4.0. Hasil penelitian menunjukkan bahwa semua variabel independen, yaitu teknologi informasi, kepatuhan terhadap regulasi, dan komitmen terhadap SDG, berpengaruh positif dan signifikan terhadap kualitas operasional. Selain itu, Business Process Improvement terbukti memediasi secara parsial hubungan antara ketiga variabel tersebut terhadap kualitas operasional. Temuan ini memperkuat teori bahwa teknologi, regulasi, dan komitmen keberlanjutan hanya akan berdampak optimal apabila diterjemahkan secara sistematis melalui perbaikan proses bisnis. Implikasi dari penelitian ini menunjukkan pentingnya peran BPI sebagai jembatan antara strategi dan eksekusi operasional. Lembaga disarankan untuk tidak hanya berinvestasi pada teknologi dan regulasi, tetapi juga menata ulang alur kerja agar mampu merespons tuntutan mutu, efisiensi, dan keberlanjutan secara holistik. Kata kunci: Teknologi Informasi, Kepatuhan Regulasi, Sustainable Development Goals, Business Process Improvement, Kualitas Operasional, PLS-SEM.
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