SURIPATTY, HESTI BERNADET (2026) TATA KELOLA TEKNOLOGI INFORMASI SEBAGAI FAKTOR KUNCI DALAM PENGELOLAAN DATA KEPENDUDUKAN MENGGUNAKAN COBIT 5 DI KELURAHAN DURI KEPA. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
By using the COBIT 5 framework, this study aims to evaluate information technology (IT) governance in Duri Kepa Village. The focus of the study is to assess the level of IT governance capability based on the APO (Align, Plan, And Organize) and DSS (Deliver, Service, And Support) domains. This study is an evaluative research type with a mixed methods approach. Data collection methods are carried out through interviews, observations, and questionnaires to population data management staff. Data is analyzed using the Gap Method with the help of SPSS software. The results of the analysis show that the average capability level of IT governance is at level 3.94 (Established Process) with a target level of 5.00 (Optimizing Process), so there is a gap of 1.06. The APO domain obtained an average value of 3.84, while the DSS domain obtained a value of 4.18. This indicates that IT management, particularly in population data management, has been running quite well and in line with COBIT 5 principles, especially in the aspects of security management (APO13 and DSS05), service operations (DSS01 and DSS02), and human resource management (APO07) which show high scores with a relatively small gap (0.66–0.97). However, there are still aspects that need attention such as strategic planning and portfolio management (APO01–APO06) and external relationship management (APO08–APO10) which have a larger gap (1.06–1.14). This indicates that IT governance in Duri Kepa Village has been running effectively but still requires improvement to achieve the target. Keywords: IT Governance, COBIT 5, Evaluation, Gap Analysis, SPSS, APO, DSS, Population Data. Dengan menggunakan kerangka kerja COBIT 5, penelitian ini bertujuan mengevaluasi tata kelola teknologi informasi (TI) di Kelurahan Duri Kepa. Fokus penelitian adalah menilai tingkat kapabilitas tata kelola TI berdasarkan domain APO (Align, Plan, And Organise) Dan DSS (Deliver, Service, And Support). Penelitian Ini Merupakan Jenis Penelitian Evaluatif Dengan Pendekatan Mixed Methods. Metode Pengumpulan Data Dilakukan Melalui Wawancara, Observasi, serta Penyebaran Kuesioner Kepada Staf Pengelola Data Kependudukan. Data Dianalisis Menggunakan Metode Gap dengan bantuan software berupa SPSS., Hasil analisis menunjukkan bahwa tingkat kapabilitas rata-rata tata kelola TI berada pada level 3,94 (Established Process) dengan target level 5,00 (Optimizing Process), sehingga terdapat gap sebesar 1,06. Domain APO memperoleh nilai rata-rata 3,84, sedangkan domain DSS memperoleh nilai 4,18. Hal ini menunjukkan bahwa pengelolaan TI, khususnya dalam pengelolaan data kependudukan, telah berjalan cukup baik dan sejalan dengan prinsip COBIT 5, terutama dalam aspek manajemen keamanan (APO13 dan DSS05), operasional layanan (DSS01 dan DSS02), serta manajemen sumber daya manusia (APO07) yang menunjukkan nilai tinggi dengan gap relatif kecil (0,66–0,97). Namun demikian, masih terdapat aspek yang perlu diperhatikan seperti perencanaan strategis dan manajemen portofolio (APO01–APO06) serta pengelolaan hubungan eksternal (APO08–APO10) yang memiliki gap lebih besar (1,06–1,14). Hal ini mengindikasikan bahwa tata kelola TI di Kelurahan Duri Kepa telah berjalan efektif namun masih memerlukan peningkatan agar dapat mencapai target. Keywords: Tata Kelola Teknologi Informasi, COBIT 5, Evaluatif, Gap Analysis, SPSS, APO, DSS, Data Kependudukan.
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