RIANA, FEBI RATU (2026) PENGUKURAN BEBAN KERJA MENTAL KITCHEN STAFF DI PERUSAHAAN MAKANAN ONLINE DENGAN NASA-TLX DAN RSME. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
Penerapan system multi-brand dalam satu dapur pada perrusahaan makanan online meningkatkan kompleksitas proses kerja kitchen staff. Karyawan dituntut untuk menangani berbagai menu dari merk yang berbeda secara cepat dan akurat guna memenuhi tuntutan pelayanan pelanggan. Penelitian ini bertujuan mengidentifikasi serta menganalisis tingkat beban kerja mental yang dialami oleh kitchen staff berdasarkan metode NASA-TLX dan RSME. Mengidentifikasi beban kerja mental yang paling dominan dalam metode NASA-TLX serta membuat usulan perbaikan untuk menurunkan beban kerja mental. Aktivitas beban kerja mental ini dilakukan berdasarkan pekerjaan sehari-hari yang dilakukan oleh para karyawan. Maka, dilakukan dengan menggunakan metode kuesioner NASA-TLX dan RSME. Hasil pengkategorian menggunakan metode NASA-TLX menunjukkan bahwa rata-rata beban kerja mental karyawan Divisi Kitchen Staff berada pada kategori tinggi, dengan nilai sebesar 68,96. Berdasarkan hasil pengukuran dengan metode RSME, tingkat usaha mental karyawan berada pada kategori sangat besar sekali dengan nilai sebesar 110,71. Berdasarkan estimasi penambahan 9 kitchen staff terbukti efektif dalam menurunkan beban kerja mental dan tingkat usaha karyawan. Hasil evaluasi menunjukkan skor NASA-TLX menurun dari 68,96 menjadi 37,95, sedangkan skor RSME turun dari 110,71 menjadi 60,89. Analisis fishbone dan metode 5 Why’s mengidentifikasi bahwa beban.kerja mental kitchen staff tergolong tinggi, dimensi Tingkat Usaha (TU) dan kebutuhan fisik (KF) menjadi faktor dominan beban kerja mental. Serta upaya penambahan karyawan menjadi usulan perbaikan bagi perusahaan makanan online. The implementation of a multi-brand system within a single kitchen in an online food company increases the complexity of kitchen staff work processes. Employees are required to handle a wide variety of menus from different brands quickly and accurately in order to meet customer service demands. This study aims to identify and analyze the level of mental workload experienced by kitchen staff using the NASA Task Load Index (NASA-TLX) and Rating Scale Mental Effort (RSME) methods, to determine the dominant mental workload factors based on NASA-TLX, and to propose improvement recommendations to reduce mental workload. The assessment of mental workload was conducted based on the employees’ daily work activities using NASA-TLX and RSME questionnaires. The results of workload categorization using the NASA-TLX method indicate that the average mental workload of kitchen staff is classified as high, with a score of 68.96. Meanwhile, the RSME results show that the level of mental effort falls into the very high category, with a score of 110.71. The estimation of adding 9 kitchen staff members was proven to be effective in reducing both mental workload and mental effort levels. The evaluation results show that the NASA-TLX score decreased from 68.96 to 35, while the RSME score declined from 110.71 to 55.35. Furthermore, fishbone analysis and the 5 Whys method identified that the mental workload of kitchen staff is relatively high, with the Effort (TU) and Physical Demand dimensions being the dominant contributing factors. Therefore, workforce addition is proposed as an improvement strategy for the online food company
| Item Type: | Thesis (S1) |
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| NIM/NIDN Creators: | 41622120006 |
| Uncontrolled Keywords: | NASA-TLX, RSME, beban Kerja Mental, fishbone, 5 why’s |
| Subjects: | 600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 620.1-620.9 Standard Subdivisions of Engineering and Applied Operations/Subdivisi Standar Dari Ilmu Teknik dan operasi Terapan 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.3 Personnel Management/Manajemen Personalia, Manajemen Sumber Daya Manusia, Manajemen SDM |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Haqi ar rachma nur |
| Date Deposited: | 02 Apr 2026 04:05 |
| Last Modified: | 02 Apr 2026 04:05 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/101431 |
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