NOVIANSYAH, ALDY (2025) ANALISIS PENGARUH TOTAL QUALITY MANAGEMENT DAN SUPPLY CHAIN MANAGEMENT TERHADAP KINERJA OPERASIONAL PADA PT. TELKOM AKSES. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This study aims to analyze the impact of the implementation of total quality management, customer focus, and continuous improvement on operational performance at PT. Telkom Akses. The subjects of this research are the operational employees at PT. Telkom Akses. The study was conducted on 33 respondents using a descriptive quantitative approach. The sample size was determined using a saturated sample method, which involves taking the entire population. The approach used in this study is the Structural Equation Model (SEM) with Smart-PLS as the analytical tool. The results of the study show that (1) Supply chain management has a significant positive effect on operational performance. (2) Total quality management has a significant positive effect on operational performance. Keywords: Total Quality Management, Customer Focus, Continuous Improvement, Operational Performance Penelitian ini bertujuan untuk menganalisis pengaruh penerapan total quality management, fokus pada pelanggan, perbaikan berkelanjutan terhadap kinerja operasional pada PT. Telkom Akses. Objek penelitian ini adalah karyawan bagian operasional di PT. Telkom Akses. Penelitian ini dilakukan terhadap 33 responden dengan menggunakan pendekatan deskriptif kuantitatif. Penentuan ukuran sampel menggunakan sampel jenuh yaitu mengambil keseluruhan populasi. Pendekatan yang digunakan dalam penelitian ini adalah Structural Equation Model (SEM) dengan alat analisis Smart-PLS. Hasil penelitian menunjukan (1) Supply chain management berpengaruh positif signifikan terhadap kinerja operasional. (2) Total quality management berpengaruh positif signifikan terhadap kinerja operasional. Kata Kunci: Total Quality Management, Fokus Pada Pelanggan, Perbaikan Berkelanjutan, Kinerja Operasional
| Item Type: | Thesis (S1) |
|---|---|
| NIM/NIDN Creators: | 43119120163 |
| Uncontrolled Keywords: | Total Quality Management, Fokus Pada Pelanggan, Perbaikan Berkelanjutan, Kinerja Operasional |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.3 Personnel Management/Manajemen Personalia, Manajemen Sumber Daya Manusia, Manajemen SDM 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | khalimah |
| Date Deposited: | 05 Jan 2026 07:19 |
| Last Modified: | 05 Jan 2026 07:19 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/100478 |
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