GUSRIZAL, DAVID (2008) PENINGKATAN KUALITAS PELAYANAN DENGAN PENDEKATAN QFD DAN SERVQUAL (studi kasus: martha tilaar salon & day spa). S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
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Abstract
PENINGKATAN KUALITAS PELAYANAN DENGAN PENDEKATAN QFD DAN SERVQUAL (studi kasus: martha tilaar salon & day spa)
| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CDT-551-08-037 |
| Call Number: | TE/09/049 |
| NIM/NIDN Creators: | 55105110145 |
| Uncontrolled Keywords: | PROES PRODUKSI, MPO, Manajemen oprasional |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 04 Aug 2009 09:21 |
| Last Modified: | 15 Jul 2022 04:47 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/27278 |
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