Items where Author is "WAHYONO, TRI"

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WAHYONO, TRI (2020) ANALISIS PERBAIKAN KUALITAS JASA PELAYANAN BANK DENGAN MENGGUNAKAN METODE SERVQUAL DAN METODE QUALITY FUNCTION DEPLOYMENT (Study Kasus : PT. Bank Mandiri (Persero) Tbk. Area Tanjung Priok). S1 thesis, Universitas Mercu Buana Jakarta-Menteng.

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