Items where Author is "UTOMO, MUHAMMAD FAWWAZ PUTRA"

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UTOMO, MUHAMMAD FAWWAZ PUTRA (2020) ANALISIS KEPUASAN NASABAH TERHADAP PELAYANAN PT BANK CENTRAL ASIA KCP ALFA TOWER DENGAN MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL), IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN HOUSE OF QUALITY (HOQ). S1 thesis, Universitas Mercu Buana Jakarta.

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