Items where Author is "SIMANULANG, BANTU HOTSAN"

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Thesis

SIMANULANG, BANTU HOTSAN (2015) PERBAIKAN KUALITAS LAYANAN PELANGGAN INTERNAL DENGAN METODE INTEGRASI SERVQUAL DAN QUALITY FUNCTION DEPLOYMENT (PADA POOL TAXI BLUE BIRD GROUP CABANG PONDOK KOPI). S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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