Items where Author is "Ramadhani, Kurnia"

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Thesis

Ramadhani, Kurnia (2015) Analisis Kepuasan Masyarakan Terhadap Kualitas Pelayanan Pengaduan Publik Di DPR RI Dengan Metode Servqual Dan Importance Performance Analysis (IPA). S2 thesis, Universitas Mercu Buana.

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