Up a level |
REPI, OCKTALIN MERRY NETANEEL (2024) IMPLEMENTASI CUSTOMER RELATIONS PADA SERVICE EXCELLENCE BARISTA COFFEE SHOP PREMIUM DALAM MEMPERTAHANKAN LOYALITAS PELANGGAN (Studi deskriptif kualitatif Service excellence barista Starbucks Coffee Depok Mall). S1 thesis, Universitas Mercu Buana Jakarta.