Items where Author is "OKTAVIA, AGNES TRI"

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OKTAVIA, AGNES TRI (2024) ANALISIS KUALITAS PELAYANAN PENJUALAN PT LAUTAN BERLIAN UTAMA MOTOR DENGAN METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). S1 thesis, Universitas Mercu Buana Jakarta.

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