Items where Author is "Nurfalah, Tatang"

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Thesis

Nurfalah, Tatang (2014) EVALUASI KUALITAS PELAYANAN PROSES PEMBELIAN TIKET DALAM MEMENUHI KEPUASAN PELANGGAN DENGAN METODE QUALITY FUNCTION DEPLOYMENT (QFD) (Studi Kasus : PT. KERETA API INDONESIA). S1 thesis, Universitas Mercu Buana.

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