Items where Author is "Muharram, Armansyah"

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Muharram, Armansyah (2014) Evaluasi dan Perancangan Perbaikan Kualitas Sistem Pelayanan Nasabah pada Unit Costumer Service Bank Syariah dengan Metode SERVQUAL dan Six Sigma. S2 thesis, Universitas Mercu Buana.

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