Items where Author is "MUKTIYONO, MUKTIYONO"

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Thesis

MUKTIYONO, MUKTIYONO (2015) RANCANGAN KUALITAS PELAYANAN UNIT PUSAT PELAYANAN TEKNOLOGI/ BPPT ENJINIRING DENGAN INTEGRASI SERVQUAL, IPA DAN KANO MODEL DALAM QFD. S2 thesis, Universitas Mercu Buana Jakarta - Menteng.

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