Items where Author is "MUHAROM, HILMAN"

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Thesis

MUHAROM, HILMAN (2016) DESAIN ULANG OPERASI PELAYANAN COMMUTER LINE DALAM MENINGKATKAN KEPUASAN PELANGGAN DENGAN INTEGRASI SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DALAM QUALITY FUNCTION DEPLOYMENT (QFD). S1 thesis, Universitas Mercu Buana.

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