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MARLA, ULFIE BAVARIANTI (2023) PROGRAM CUSTOMER RELATIONS PT DIPO STAR FINANCE DALAM MEMBANGUN HUBUNGAN DENGAN PELANGGAN "PASCA KRISIS PANDEMI COVID-19 DI PERUSAHAAN". S2 thesis, Universitas Mercu Buana Jakarta.
MARLA, ULFIE BAVARIANTI (2019) IMPLEMENTASI CUSTOMER RELATIONS PT DIPO STAR FINANCE DALAM MENGATASI KELUHAN CUSTOMER MITSUBISHI X-PANDER (Studi Kasus di Head Office PT Dipo Star Finance, Senayan, Jakarta Pusat Periode April 2019). S1 thesis, Universitas Mercu Buana Jakarta.