Items where Author is "MANGGALA, CITRA"

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Thesis

MANGGALA, CITRA (2018) ANALISIS KUALITAS PELAYANAN FRONTLINER TERHADAP KEPUASAN NASABAH BANK SINARMAS KCU THAMRIN DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA). S1 thesis, Universitas Mercu Buana Jakarta.

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