Items where Author is "KUSMANA, AYI"

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KUSMANA, AYI (2006) ANALISA KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN JASA PENUMPANG PESAWAT UDARA (PJP2U) PT. ANGKASA PURA II DI BANDARA SOEKARNO-HATTA TERMINAL I DENGAN METODE SERVQUAL. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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