Items where Author is "KADARUSMAN, KHRISNA ARRADHIA"

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KADARUSMAN, KHRISNA ARRADHIA (2018) PERENCANAAN MUTU PELAYANAN NASABAH DALAM JASA BANK DENGAN MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT (Studi Kasus Pada PT. Bank Negara Indonesia (Persero) Tbk. Kantor Cabang Pembantu Wisma 46 Kota BNI). S1 thesis, Universitas Mercu Buana Jakarta.

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