Items where Author is "INNISA, DEANA ROHALI"

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INNISA, DEANA ROHALI (2024) EVALUASI KUALITAS PELAYANAN PADA JASA FREIGHT FORWARDING DENGAN MEMPERTIMBANGKAN PERSEPSI KONSUMEN MENGGUNAKAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (Studi Kasus PT. BX Jakarta). S1 thesis, Universitas Mercu Buana Jakarta.

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