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Herwanto, Dene (2018) ANALYSIS KUALITAS PELAYANAN DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS DAN HOUSE OF QUALITY DI SMK PLUS LABORATORIUM INDONESIA KARAWANG. S2 thesis, Universitas Mercu Buana.
Herwanto, Dene (2013) ANALISIS KUALITAS PELAYANAN DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS DAN HOUSE OF QUALITY DI SMK PLUS LABORATORIUM INDONESIA, KARAWANG. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.