Items where Author is "GURUSINGA, JOI ALFREDO"

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Thesis

GURUSINGA, JOI ALFREDO (2020) ANALISA KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA KANTOR BPJS KETENAGAKERJAAN JAKARTA PULOGEBANG DENGAN METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). S1 thesis, Universitas Mercu Buana Bekasi.

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