Items where Author is "GUNAIPI, HERSAL A’ANG"

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GUNAIPI, HERSAL A’ANG (2007) ANALISIS KEMAMPUAN DAN MOTIVASI CUSTOMER SERVICE REPRESENTATIVE (CSR) UNTUK MENINGKATKAN KUALITAS PELAYANAN PELANGGAN (Manajemen Study di Contact Centre Operation PT. Indosat Tbk,). S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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