Items where Author is "FEBRICHRISANTO, RONNY"

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FEBRICHRISANTO, RONNY (2008) PENGARUH PELAYANAN BERBASIS CRM TERHADAP KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN (STUDI KASUS PT. ASTRIDO JAYA MOBILINDO). S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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