Items where Author is "FEBRIANI, RIKA"

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Thesis

FEBRIANI, RIKA (2019) ANALISIS KUALITAS PELAYANAN DI BANK BNI KCP MERCU BUANA MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL) DAN QUALITY FUNCTION DEPLOYMENT (QFD). S1 thesis, Universitas Mercu Buana Jakarta.

FEBRIANI, RIKA (2018) PENGUKURAN KUALITAS PELAYANAN MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL) PADA VENDOR IN FLIGHT SERVICE TOTAL SOLUTION (ISTS) PT. GARUDA INDONESIA. S1 thesis, Universitas Mercu Buana Jakarta.

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