ASTUTI, SARI FISDI (2013) PENGARUH DIMENSI KUALITAS LAYANAN HOSPITAL RELATIONS OFFICER DI RUMAH SAKIT SILOAM LIPPO VILLAGE TERHADAP KEPUASAN PEMEGANG POLIS ASURANSI JIWA PT PRUDENTIAL LIFE ASSURANCE. S1 thesis, Universitas Mercu Buana.