SUSANTI, MESSALIA (2015) PENGARUH KOMPETENSI KOMUNIKASI DAN KUALITAS PELAYANAN CUSTOMER SERVICE TERHADAP TINGKAT KEPUASAN NASABAH DI BANK BJB CABANG GAJAH MADA JAKARTA PUSAT PERIODE APRIL - JUNI 2015. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FK/PR. 15 116 |
| NIM/NIDN Creators: | 44213110149 |
| Uncontrolled Keywords: | Kompetensi Komunikasi, Kualitas Pelayanan, Tingkat Kepuasan, Nasabah |
| Divisions: | Fakultas Ilmu Komunikasi > Hubungan Masyarakat |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 15 Aug 2015 14:59 |
| Last Modified: | 08 May 2017 08:18 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/9633 |
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