Rahmah, Fathiya (2024) PENGARUH KOMUNIKASI INTERPERSONAL TERHADAP KECENDERUNGAN BURNOUT PADA DIVISI SALES & BRANCH OPERATION PT. X. S1 thesis, Universitas Mercu Buana-Menteng.
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Abstract
Penelitian ini bertujuan untuk mengetahui dan menguji secara empiris pengaruh komunikasi interpersonal terhadap kecenderungan burnout pada divisi Sales & Branch Operation di PT X. Menurut Maslach (2001), burnout dimaknai sebagai suatu sindrom kelelahan emosional dan sinisme yang sering dialami di antara orang-orang yang bekerja. Sedangkan Devito (1989), komunikasi interpersonal merupakan suatu pengiriman pesan dari seseorang dan penerimaan pesan oleh orang lain atau kelompok kecil, dengan efek dan peluang umpan balik yang berbeda.Sampel dalam penelitian ini berjumlah 79 responden. Pengambilan sampel menggunakan sampel jenuh dari karyawan sales. Metode analisa menggunakan regresi sederhana. Pada hasil penelitian ini menunjukan bahwa terdapat pengaruh antara Komunikasi Interpersonal terhadap Kecenderungan Burnout pada Divisi Sales & Branch Operation di PT X (Sig. sebesar 0,000 < 0,05). This study aims to determine and empirically examine the effect of interpersonal communication on burnout tendencies in the Sales & Branch Operation division at PT X. According to Maslach (2001), burnout is defined as a syndrome of emotional exhaustion and cynicism that is often experienced among working people. While Devito (1989), interpersonal communication is a message delivery from a person and message reception by another person or small group, with different effects and feedback opportunities.The sample in this study amounted to 79 respondents. Sampling using saturated samples from sales employees. The analysis method uses simple regression. The results of this study indicate that there is an influence between Interpersonal Communication on Burnout Tendencies in the Sales & Branch Operation Division at PT X (Sig. of 0.000 <0.05).
| Item Type: | Thesis (S1) |
|---|---|
| NIM/NIDN Creators: | 46120010121 |
| Uncontrolled Keywords: | Burnout, Komunikasi Interpersonal, Karyawan Sales Burnout, Interpersonal Communication, Sales Employee |
| Subjects: | 100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi |
| Divisions: | Fakultas Psikologi > Psikologi |
| Depositing User: | ANISA DESI SAFITRI |
| Date Deposited: | 27 Aug 2024 02:45 |
| Last Modified: | 27 Aug 2024 02:45 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/90757 |
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