RANCANG BANGUN APLIKASI PELAYANAN SERVIS KENDARAAN (STUDI KASUS: KAR BODYWORKS)

GUNAWAN, GUGUN (2021) RANCANG BANGUN APLIKASI PELAYANAN SERVIS KENDARAAN (STUDI KASUS: KAR BODYWORKS). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

KAR Bodyworks is a car repair shop under the PT. Mega Star, is engaged in vehicle services. Customers who use the services at KAR Bodyworks are very complex and varied. The customer service system is still conventional, not yet utilizing information technology, namely: customers come, take a queue number, wait their turn, until the service is finished. The use of computers in KAR BODYWORKS for the process of vehicle service is not maximized. This is because the existing system has not been integrated, where customer data and service data are only stored in the form of a database. With these conditions, it is necessary to create an application that utilizes information technology to assist KAR Bodyworks in serving customers. The application we propose is NGEBENGKEL, which is an Android-based customer information system. NGEBENGKEL application based on android that specifically manages this car maintenance and repair data report problem. The application uses Apache web software, MYSQL database, and Visual Studio Code. The research method applied in this research is the development of the waterfall method. The waterfall method is a systematic and sequential information system development model. The PIECES analysis is used for problem identification, analysis, and solving problems contained in the NGEBENGKEL system. The design phase of this application starts from the database using UML (Unified Modeling Language) to the design of the interface that will be displayed on the application. The NGEBENGKEL application uses HTML, PHP JAVASCRIPT, ANGULARJS, MYSQL programming languages using Bootstrap templates. Keywords: KAR Bodyworks, NGEBENGKEL Application, based on Android, PIECES method. KAR Bodyworks adalah salah satu bengkel mobil di bawah group perusahaan PT. Mega Star, bergerak dalam bidang jasa pelayanan servis kendaraan. Pelanggan yang memanfaatkan jasa servis di KAR Bodyworks sangat komplek dan bervariasi. Sistem pelayanan pelanggan sampai saat ini masih bersifat konvensional, belum memanfaatkan teknologi informasi, yaitu: pelanggan datang, mengambil nomor antrian, menunggu giliran, sampai selesai pelayanan servisnya. Pemanfaatan komputer pada KAR BODYWORKS dalam proses pelayanan service kendaraan belum maksimal. Hal ini disebabkan sistem yang ada belum terintegrasi, dimana data pelanggan dan data servis hanya disimpan dalam bentuk database. Dengan kondisi tersebut maka diperlukan pembuatan suatu apklikasi yang memanfaatkan teknologi informai untuk membantu KAR Bodyworks dalam melayani pelanggan. Aplikasi yang kami usulkan berupa NGEBENGKEL yaitu suatu sistem informasi pelanggan yang berbasis Android. Aplikasi NGEBENGKEL yang berbasis android yang khusus mengatur masalah laporan data perawatan dan perbaikan mobil ini. Aplikasi tersebut mengunakan perangkat lunak apache web, database MYSQL, dan Visual Studio Code. Metode penelitian yang diterapkan pada penelitian ini adalah dengan pengembangan metode waterfall. Metode waterfall merupakan model pengembangan sistem informasi yang sistematik dan sekuensial. Analisa PIECES digunakan untuk identifikasi masalah, analisis, dan memecahkan masalah yang terdapat pada sistem NGEBENGKEL. Tahap perancangan pada aplikasi ini mulai dari basis data menggunakan UML(Unified Modeling Language) sampai dengan perancangan antarmuka yang akan ditampilkan pada aplikasi. Aplikasi NGEBENGKEL menggunakan bahasa pemrograman HTML, PHP JAVASCRIPT, ANGULARJS, MYSQL dengan menggunakan template Bootstrap. Kata kunci: KAR Bodyworks, Aplikasi NGEBENGKEL, berbasis Android, metode PIECES.

Item Type: Thesis (S1)
NIM/NIDN Creators: 41817010023
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.5 General Purpose Application Programs/Program Aplikasi dengan Kegunaan Khusus
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.01-658.09 [Management of Enterprises of Specific Sizes, Scopes, Forms; Data Processing]/[Pengelolaan Usaha dengan Ukuran, Lingkup, Bentuk Tertentu; Pengolahan Data] > 658.05 Data Processing Computer Applications/Pengolahan Data Aplikasi Komputer
Divisions: Fakultas Ilmu Komputer > Sistem Informasi
Depositing User: FRAYUDA ADRIANSYAH SAID EFFENDI
Date Deposited: 22 Jun 2024 07:32
Last Modified: 22 Jun 2024 07:32
URI: http://repository.mercubuana.ac.id/id/eprint/89084

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