PENINGKATAN PROSES PEMBUATAN MAINTENANCE JOB CARD DENGAN MENGGUNAKAN METODE DMAIC PADA PROSES PERAWATAN PESAWAT UDARA

KUSUMO, DAMARJATI (2024) PENINGKATAN PROSES PEMBUATAN MAINTENANCE JOB CARD DENGAN MENGGUNAKAN METODE DMAIC PADA PROSES PERAWATAN PESAWAT UDARA. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

The results of high quality aircraft maintenance cannot be separated from the planning elements of an aircraft maintenance process. At the planning stage, this is when the work order card (Maintenance Job Card) is created. Many errors were found in the Maintenance Job Card in the period January – December 2022. Errors in the Maintenance Job Card are very fatal because they can cause COPQ (Cost of Poor Quality) in an aircraft maintenance process. This research focuses on improving the quality of Maintenance Job Cards (MJC) in the aircraft maintenance process by applying the DMAIC (Define, Measure, Analyze, Improve, Control) method. The root cause of the defect arrangement error has been identified using a cause & effect diagram and is caused by several factors such as: personnel, process and environment. The step to overcome the problem is to make improvements to minimize the occurrence of these errors. The improvement step is to improve the workflow of the Maintenance Job Card creation process and create a database to shorten time and minimize errors. Keywords: Job Card, DMAIC, Aircraft Maintenance Hasil perawatan pesawat udara yang berkualitas tinggi tidak luput dari unsur planning sebuah proses perawatan pesawat. Pada tahapan planning inilah saat dimana kartu perintah kerja (Maintenance Job Card) dibuat. Banyak ditemukannya kesalahan pada Maintenance Job Card pada periode Januari – Desember tahun 2022, kesalahan pada Maintenance Job Card sangatlah fatal karena bisa menyebabkan terjadinya COPQ (Cost of Poor Quality) pada sebuah proses perawatan pesawat udara. Penelitian ini fokus pada peningkatan kualitas Maintenance Job Card (MJC) dalam proses perawatan pesawat udara dengan menerapkan metode DMAIC (Define, Measure, Analyze, Improve, Control). Akar sebab defect kesalahan susunan telah teridentifikasi menggunakan diagram cause & effect dan disebabkan oleh beberapa faktor seperti : personel, proses, dan lingkungan. Langkah untuk mengatasi masalah adalah dengan melakukan improvement untuk meminimalisir terjadinya kesalahan tersebut, langkah improvement adalah perbaikan workflow dari proses pembuatan Maintenance Job Card dan membuat Database untuk mempersingkat waktu dan meminimalisir kesalahan. Kata kunci: Jobcard, DMAIC, Perawatan Pesawat Udara

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