ANALISIS TINGKAT KEPUASAN PENGGUNA PADA SISTEM CASHCLOUD.ID DENGAN METODE SYSTEM USABILITY SCALE DAN KORELASI SPEARMAN'S RANK

ILHAM, ILHAM (2024) ANALISIS TINGKAT KEPUASAN PENGGUNA PADA SISTEM CASHCLOUD.ID DENGAN METODE SYSTEM USABILITY SCALE DAN KORELASI SPEARMAN'S RANK. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

CashCloud.id system is one of the Software-as-a-Services (SaaS) platforms that can support users' business operations in conducting sales transactions. The problem faced by system service providers is the level of user satisfaction that has not been measured. In this study, a measurement of the level of user satisfaction in using the CashCloud.id system will be carried out and testing will also be carried out to determine the effect of age factors and educational background on the level of user satisfaction in using the CashCloud.id system. The data collection method used is an online Likert-scale questionnaire through Google Form with a total of 46 respondents. The selected respondent criteria are determined based on the history of using the system for transactions for 3 months (August - October 2022). The results of the questionnaire were processed using the System Usability Scale (SUS) method to measure the level of user satisfaction and Spearman's Rank to measure the relationship between the age factor and the user's educational background to the level of satisfaction with using the system. The measurement results of 46 users obtained an average score of 52.6 with Acceptability Ranges "Marginal-Low", Adjective Ratings "OK", and Net Promoter Score (NPS) "Detractor", which indicates that users are not quite satisfied with the use of the CashCloud.id system. Meanwhile, the results of the Spearman's Rank significance test show that there is no correlation between age and educational background factors on the level of user satisfaction. Keywords: Information System, Cashcloud.id, System Usability Scale (SUS), Spearman's Rank, Questionnaire, Likert Scale Sistem CashCloud.id merupakan salah satu platform Software-as-a-Services (SaaS) yang dapat mendukung operasional usaha para pengguna dalam melakukan transaksi penjualan. Permasalahan yang dihadapi penyedia layanan sistem adalah tingkat kepuasan pengguna yang belum terukur. Pada penelitian ini akan dilakukan pengukuran tingkat kepuasan pengguna dalam penggunaan sistem CashCloud.id dan juga akan dilakukan pengujian untuk mengetahui pengaruh faktor usia dan latar belakang pendidikan terhadap tingkat kepuasan pengguna dalam penggunaan sistem CashCloud.id. Metode pengumpulan data yang digunakan adalah online kuesioner berskala likert melalui Google Form dengan total responden sebanyak 46 pengguna. Kriteria responden yang dipilih ditentukan berdasarkan riwayat penggunaan sistem untuk transaksi selama 3 bulan (Agustus - Oktober 2022). Hasil kuesioner diolah menggunakan metode System Usability Scale (SUS) untuk mengukur tingkat kepuasan pengguna dan Spearman’s Rank untuk mengukur hubungan antara faktor usia dan latar belakang pendidikan pengguna terhadap tingkat kepuasan penggunaan sistem. Hasil pengukuran terhadap 46 pengguna didapat skor rata-rata 52,6 dengan Acceptability Ranges “Marginal-Low”, Adjective Ratings “OK”, dan Net Promoter Score (NPS) “Detractor”, yang di mana hasil tersebut mengindikasikan bahwa pengguna tidak cukup puas terhadap penggunaan system CashCloud.id. Sementara, hasil uji signifikansi Spearman’s Rank menunjukkan bahwa tidak terdapat korelasi antara faktor usia dan latar pendidikan terhadap tingkat kepuasan pengguna. Kata kunci: Sistem Informasi, Cashcloud.id, System Usability Scale (SUS), Spearman’s Rank, Kuesioner, Skala Likert

Item Type: Thesis (S1)
Call Number CD: FIK/SI. 24 018
NIM/NIDN Creators: 41818110123
Uncontrolled Keywords: Sistem Informasi, Cashcloud.id, System Usability Scale (SUS), Spearman’s Rank, Kuesioner, Skala Likert
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 003 Systems/Sistem-sistem > 003.7 Kinds of Systems/Macam-macam Sistem
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 020 Library and Information Sciences/Perpustakaan dan Ilmu Informasi > 025 Operations, Archives, Information Centers/Operasional Perpustakaan, Arsip dan Pusat Informasi, Pelayanan dan Pengelolaan Perpustakaan > 025.5 Service to Users/Layanan Kepada Pengguna Perpustakaan > 025.52 Reference and Information Services/Layanan Referensi dan Informasi > 025.525 Selective Dissemination of Information (SDI)/Penyebaran Informasi
Divisions: Fakultas Ilmu Komputer > Sistem Informasi
Depositing User: khalimah
Date Deposited: 29 Jan 2024 07:12
Last Modified: 29 Jan 2024 07:12
URI: http://repository.mercubuana.ac.id/id/eprint/85640

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