ANALISIS BUSINESS PROCESS REENGINEERING DALAM MENGEMBANGKAN KUALITAS PELAYANAN KEDAI KOPI ESTILO BERBASIS MOBILE APPLICATION (STUDI KASUS: KEDAI KOPI ESTILO JAKARTA)

SUMENDAP, CHRISTIAN HENDRIK (2023) ANALISIS BUSINESS PROCESS REENGINEERING DALAM MENGEMBANGKAN KUALITAS PELAYANAN KEDAI KOPI ESTILO BERBASIS MOBILE APPLICATION (STUDI KASUS: KEDAI KOPI ESTILO JAKARTA). S1 thesis, Universitas Mercu Buana Jakarta.

[img] Text (HAL COVER)
01 COVER.pdf
Download (726kB)
[img] Text (ABSTRAK)
02 ABSTRAK.pdf
Download (35kB)
[img] Text (BAB I)
03 BAB 1.pdf
Restricted to Registered users only
Download (125kB)
[img] Text (BAB II)
04 BAB 2.pdf
Restricted to Registered users only
Download (228kB)
[img] Text (BAB III)
05 BAB 3.pdf
Restricted to Registered users only
Download (111kB)
[img] Text (BAB IV)
06 BAB 4.pdf
Restricted to Registered users only
Download (773kB)
[img] Text (BAB V)
07 BAB 5.pdf
Restricted to Registered users only
Download (25kB)
[img] Text (DAFTAR PUSTAKA)
08 DAFTAR PUSTAKA.pdf
Restricted to Registered users only
Download (127kB)
[img] Text (LAMPIRAN)
09 LAMPIRAN.pdf
Restricted to Registered users only
Download (57kB)

Abstract

In running a business, of course, one must maintain the quality of its products and services to consumers in order to create added value for customer satisfaction, because over time there must be ups and downs of the business being run. Estilo Coffee Shop is an UMKM engaged in coffee drinks. The purpose of this research is to innovate how to order menus at the Estilo Coffee Shop, which are still manual, to become systemized or modern, in this case there are several problems that arise in running business processes such as the lack of product information that runs out, the purchase time at the cashier is quite long, and also limited knowledge of buyers regarding available menu information. The data collection method was carried out by means of observation to case studies, interviews with the Estilo Coffee Shop and similar literature studies. The author plans to conduct a review of the current running business process evaluation using the Performance, Information, Economy, Control, Efficiency, and Service (PIECES) method. The concept of business process reengineering that will be carried out aims to produce an analysis of business process improvements and planning of menu ordering designs that will be carried out at Estilo Coffee Shop such as: ordering menus through application design drafts, stock items that are integrated directly with the database, and also searching menus by entering the word key in the column provided. With this new business process model, it is hoped that it will increase profits for the Estilo Coffee Shop and that more consumers will come to buy existing products. Keywords: Business Process Reengineering, PIECES, Mobile Application, Services. vii ABSTRAK Nama : Christian Hendrik S NIM : 41820120036 Pembimbing TA : Riri Fajriah, S.Kom, MM Judul : Analisis Business Process Reengineering Dalam Mengembangkan Kualitas Pelayanan Kedai Kopi Estilo berbasis Mobile Application Dalam menjalankan usaha bisnis tentu harus menjaga kualitas produk dan layanannya kepada konsumen agar menciptakan nilai tambah untuk kepuasan pelanggan, karena seiring berjalannya waktu pasti ada grafik naik turun dari bisnis yang dijalankan. Kedai Kopi Estilo merupakan UMKM yang bergerak dibidang minuman kopi. Tujuan pada penelitan ini yaitu membuat inovasi cara pemesanan menu di Kedai Kopi Estilo yang masih manual menjadi tersistemasi atau modern, dalam hal ini ada beberapa masalah yang muncul pada proses bisnis yang berjalan seperti kurangnya informasi produk yang habis, waktu pembelian dikasir yang cukup lama, dan juga keterbatasan pengetahuan pembeli mengenai informasi menu yang tersedia. Metode pengumpulan data dilakukan dengan cara observasi ke studi kasus, wawancara dengan pihak Kedai Kopi Estilo dan studi literatur sejenis. Penulis berencana untuk melakukan tinjauan evaluasi bisnis proses yang berjalan saat ini dengan metode Performance, Information, Economy, Control, Eficiency, dan Service (PIECES). Konsep business process reengineering yang akan dilakukan bertujuan untuk menghasilkan analisa perbaikan proses bisnis dan perencanaan rancangan pemesanan menu yang akan dilakukan di Kedai Kopi Estilo seperti : pemesanan menu melalui rancangan desain aplikasi, stok barang yang terintegrasi langsung dengan database, dan juga pencarian menu dengan memasukkan kata kunci pada kolom yang disediakan. Dengan model bisnis proses yang baru tersebut diharapkan dapat menambah profit bagi Kedai Kopi Estilo dan semakin banyak konsumen yang datang untuk membeli produk yang ada. Kata kunci: Business Process Reengineering, PIECES, Mobile Application, Pelayanan.

Item Type: Thesis (S1)
Call Number CD: FIK/SI. 23 106
NIM/NIDN Creators: 41820120036
Uncontrolled Keywords: Business Process Reengineering, PIECES, Mobile Application, Pelayanan.
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000.01-000.09 Standard Subdivisions of Computer Science, Information and General Works/Subdivisi Standar Dari Ilmu Komputer, Informasi, dan Karya Umum
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.5 General Purpose Application Programs/Program Aplikasi dengan Kegunaan Khusus
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 154 Subconscious and Altered States and Process/Psikologi Bawah Sadar > 154.6 Sleep Phenomena/Fenomena Tidur > 154.63 Dreams/Mimpi > 154.634 Analysis/Analisis
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.01-658.09 [Management of Enterprises of Specific Sizes, Scopes, Forms; Data Processing]/[Pengelolaan Usaha dengan Ukuran, Lingkup, Bentuk Tertentu; Pengolahan Data] > 658.05 Data Processing Computer Applications/Pengolahan Data Aplikasi Komputer
Divisions: Fakultas Ilmu Komputer > Sistem Informasi
Depositing User: ADELINA HASNA SETIAWATI
Date Deposited: 04 Dec 2023 04:04
Last Modified: 04 Dec 2023 04:04
URI: http://repository.mercubuana.ac.id/id/eprint/84541

Actions (login required)

View Item View Item
UMB Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.