APLIKASI MONITORING KOMPLAIN GANGGUAN PENYEDIA LAYANAN INTERNET (STUDI KASUS : INDIHOME PASAR BARU TANGERANG)

HENDRIYANA, I MADE WILLY PRASETYA (2023) APLIKASI MONITORING KOMPLAIN GANGGUAN PENYEDIA LAYANAN INTERNET (STUDI KASUS : INDIHOME PASAR BARU TANGERANG). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

The development of information systems and technology affects various fields, including internet services, namely indihome. Indihome Pasar Baru Tangerang has several work units, one of which is the Assurance unit. The Assurance Unit still has problems in carrying out its duties, including data management which is still manual and not integrated with Telegram which helps the operation automatically, thus hindering the process of distributing trouble tickets. The process of distributing trouble tickets is also still done manually using the copy paste method. The PHP programming language with the Codeigniter Framework and MySQL which run on Xampp is used to develop applications. The Waterfall method is used to design application development. The system developed with functions such as Add Data Datin, Add Data Non Datin, Close Data Datin, Close Data Non Datin, and telegram bots help system users in monitoring complaints and distributing trouble tickets.. Key Word: Web Monitoring Complaint, Internet Service Provider, Interference Ticket, Telegram Bot Perkembangan sistem informasi dan teknologi mempengaruhi berbagai bidang,diantaranya jasa internet yaitu indihome. Indihome Pasar Baru Tangerang memiliki beberapa unit kerja, salah satunya unit Assurance. Unit Assurance dalam melakukan tugasnya masih memiliki kendala diantaranya pengelolaan data masih manual dan tidak terintegrasi dengan telegram yang membantu pengoprasian secara otomatis, sehingga menghambat dalam proses pendistribusian tiket gangguan. Proses pendistribusian tiket gangguan juga masih dilakukan secara manual menggunakan cara copy paste. Bahasa pemrograman PHP dengan Framework Codeigniter serta MySQL yang dijalankan pada Xampp digunakan untuk mengembangkan aplikasi.Metode Waterfall digunakan untuk merancang pengembangan aplikasi. Sistem yang dikembangkan dengan fungsi-fungsi seperti Add Data Datin, Add Data Non Datin, Close Data Datin, Close Data Non Datin, dan bot telegram membantu pengguna sistem dalam melakukan proses monitoring komplain dan pendistribusian tiket gangguan. Kata kunci: Web Monitoring Komplain, Internet Service Provider, Ticket Gangguan, Telegram Bot

Item Type:	Thesis (S1)
Call Number CD:	FIK/SI. 23 068
NIM/NIDN Creators:	41818110023
Uncontrolled Keywords:	Web Monitoring Komplain, Internet Service Provider, Ticket Gangguan, Telegram Bot
Subjects:	000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 003 Systems/Sistem-sistem 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 003 Systems/Sistem-sistem > 003.5 Computer Modeling and Simulation/Model dan Simulasi Komputer 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 004 Data Processing, Computer Science/Pemrosesan Data, Ilmu Komputer, Teknik Informatika 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 004 Data Processing, Computer Science/Pemrosesan Data, Ilmu Komputer, Teknik Informatika > 004.1 General Works on Specific Types of Computers/Karya Umum tentang Tipe-tipe Khusus Komputer
Divisions:	Fakultas Ilmu Komputer > Sistem Informasi
Depositing User:	CALVIN PRASETYO
Date Deposited:	07 Oct 2023 02:43
Last Modified:	07 Oct 2023 02:43
URI:	http://repository.mercubuana.ac.id/id/eprint/82143

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