PUTRA, MUHAMMAD ALVIANDRA RASYA (2023) AUDIT KINERJA TATA KELOLA TEKNOLOGI INFORMASI MENGGUNAKAN FRAMEWORK COBIT 4.1 (Studi Kasus: Bank Mandiri Kantor Cabang Tanjung Pura). S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
Bank Mandiri Tanjung Pura Branch Office is a bank independent branch office located in West Karawang, in terms of assets, loans and deposits. In carrying out its activities and business processes, PT. Bank Mandiri uses information technology to meet business needs and operational services in accordance with the vision and mission of Bank Mandiri Tanjung Pura Branch Office. However, based on observations and informal interviews conducted with one of the Bank Mandiri staff at the Tanjung Pura Branch Office, an information technology governance audit was conducted to determine performance in information technology governance and anticipate problems that may occur such as incorrect data input and processing, misuse customer data. This study aims to audit the performance of information technology governance conducted by the IT division at Bank Mandiri Tanjung Pura Branch Office based on the COBIT 4.1 framework. This research method uses qualitative methods that carry out observations, interviews, questionnaires and literature study. This research is structured as an inductive research, namely searching for and collecting existing data in the field with the aim of calculating maturity level values. average 4 where existing processes have been carried out in a more organized manner, as well as through the monitoring and evaluation stages of processes that have not been running effectively. Provide recommendations on information technology governance at Bank Mandiri Tanjung Pura Branch Office. Keyword: Bank Mandiri Tanjung Pura Branch Office, Information Technology Governance, COBIT 4.1, Qualitative, Maturity Level, Plan and Organize, Expected Maturity, Recommendations Bank Mandiri Kantor Cabang Tanjung Pura adalah kantor cabang bank mandiri yang berlokasi di karawang barat, dalam hal aset, pinjaman, dan simpanan. Dalam menjalankan aktivitas dan proses bisnisnya, PT. Bank Mandiri menggunakan teknologi informasi guna memenuhi kebutuhan bisnis serta layanan operasional yang sesuai dengan visi dan misi Bank Mandiri Kantor Cabang Tanjung Pura. Namun berdasarkan tindakan observasi dan wawancara informal yang dilakukan dengan salah satu staff Bank Mandiri Kantor Cabang Tanjung Pura, dengan dilakukannya audit tata kelola teknologi informasi bertujuan untuk mengetahui kinerja pada tata kelola teknologi informasi dan mengantisipasi masalah yang terjadi seperti penginputan dan pengolahan data yang salah, penyalahgunaan data nasabah. Penelitian ini bertujuan untuk audit kinerja tata kelola teknologi informasi yang dilakukan divisi IT pada Bank Mandiri Kantor Cabang Tanjung Pura berdasarkan framework COBIT 4.1. Metode penelitian ini menggunakan metode kualitatif yang melakukan observasi, wawancara, kuesioner dan studi pustaka. Penelitian ini disusun sebagai penelitian induktif yakni mencari dan mengumpulkan data yang ada di lapangan dengan tujuan untuk menghitung nilai maturity level, berdasarkan analisis yang telah dilakukan terhadap ketiga domain, bahwa domain plan and organize (PO) mendapatkan nilai dibawah expected maturity, memperoleh nilai rata-rata 4 dimana proses- proses yang ada telah dijalankan dengan lebih terorganisir, serta melalui tahap pengawasan dan evaluasi terhadap proses yang belum berjalan dengan efektif. Memberikan rekomendasi pada tata kelola teknologi informasi di Bank Mandiri Kantor Cabang Tanjung Pura. Kata Kunci: Bank Mandiri Kantor Cabang Tanjung Pura, Tata Kelola Teknologi Informasi, COBIT 4.1, Kualitatif, Maturity Level, Plan and Orgnize, Expected Maturity, Rekomendasi
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