PENGARUH PENERAPAN METODE RCA TERHADAP PENURUNAN DEFECT PRODUK SHOCK ABSORBER DI PT. XYZ

PUTRA, TIO RIZKY (2023) PENGARUH PENERAPAN METODE RCA TERHADAP PENURUNAN DEFECT PRODUK SHOCK ABSORBER DI PT. XYZ. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

PT. XYZ is a company engaged in the manufacturing industry that produces shock absorber products. In the production process, the company always implements a commitment to provide customer satisfaction by improving product quality. From the production data obtained from August to September 2022, the average defect is 50%. Factors that can influence the occurrence of failure include the skill of the operator concerned, the method used in production and the condition of the machine. This must be done further control of the defect, so as to produce a quality product. In this study, an analysis of the quality in the product production process will be carried out using the Root Cause Analysis (RCA) method, which obtains the type of defect, identifies the root cause of the problem and makes appropriate repairs. Based on the results of research conducted in the field and recommendations for improvement, data was obtained that the defect yield had decreased to 35% in October 2022. Keywords: Root Cause Analysis, Defect, 5 Whys Analysis PT. XYZ merupakan perusahaan yang bergerak di industri manufaktur yang memproduksi produk shock absorber. Dalam proses produksi perusahaan selalu menerapkan komitmen memberikan kepuasan kepada pelanggan dengan meningkatkan kualitas produk. Dari data produksi didapatkan dari Agustus sampai dengan September 2022, didapatkan rata-rata defect adalah 50%. Faktor yang dapat mempengrahui terjadinya kegagalan antara lain skill operator yang bersangkutan, Metode yang dilakukan dalam produksi dan kondisi mesin. Hal tersebut harus dilakukan pengontrolan lebih lanjut terhadap defect, sehingga menghasilkan produk yang berkualitas. Dalam penelitian ini, akan dilakukan analisa terhadap kualitas dalam proses produksi produk dengan menggunakan metode Root Cause Analysis (RCA), yang mendapatkan jenis defect, mengidentifikasi akar penyebab masalah dan dilakukan perbaikan yang tepat. Berdasarkan hasil penelitian yang dilakukan dilapangan dan dilakukan rekomendasi perbaikan, maka diperoleh data bahwa hasil defect telah menurun menjadi 35% pada bulan Oktober 2022. Kata Kunci : Root Cause Analysis, Kecacatan, 5 Whys Analysis

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