Perancangan Helpdesk Ticketing System untuk meningkatkan Efisiensi Layanan IT Support pada Perusahaan PT XYZ berbasis Website Menggunakan Framework Laravel

WAHYUDDIN, MOHAMAD NUR (2023) Perancangan Helpdesk Ticketing System untuk meningkatkan Efisiensi Layanan IT Support pada Perusahaan PT XYZ berbasis Website Menggunakan Framework Laravel. S1 thesis, Universitas Mercu Buana - Menteng.

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Abstract

PT XYZ company is in need of a Helpdesk Ticketing system that can enhance the efficiency of their IT support services. Hence, this study aims to design and implement a web-based Helpdesk Ticketing System using the Laravel framework. The system is designed to assist the IT department in efficiently responding to and addressing issues faced by employees. The research methodology employed includes user requirement analysis, system design, and application development using the Laravel framework. During the requirement analysis phase, the author identifies user needs and determines the essential features that should be present in the system. Subsequently, the system is designed, taking into consideration efficient architecture and design principles. In the development stage, the author utilizes the Laravel framework to build the Helpdesk Ticketing System. The selection of this framework is based on its capability to expedite the development process and provide the required features for the system. Additionally, the author conducts testing using the Black Box Testing method to ensure the system's functionality.The outcome of this research is a web-based Helpdesk Ticketing System that efficiently assists the IT department in handling employee issues. The system allows employees to report problems through the website, and the IT team can easily respond to and manage incoming tickets. With the implementation of this system, it is expected that the efficiency of IT support services will increase at PT XYZ. Perusahaan PT XYZ membutuhkan sistem Helpdesk Ticketing yang dapat meningkatkan efisiensi layanan IT support. Oleh karena itu, penelitian ini bertujuan untuk merancang dan mengimplementasikan Helpdesk Ticketing System berbasis website menggunakan framework Laravel. Sistem ini dirancang untuk membantu departemen IT dalam merespon dan menangani permasalahan yang dialami oleh karyawan secara efisien. Metode yang digunakan dalam penelitian ini adalah analisis kebutuhan pengguna, perancangan sistem, dan pengembangan aplikasi menggunakan framework Laravel. Dalam analisis kebutuhan, penulis mengidentifikasi kebutuhan pengguna dan menentukan fitur-fitur yang harus ada dalam sistem. Selanjutnya, penulis merancang sistem dengan mempertimbangkan arsitektur dan desain yang efisien. Pada tahap pengembangan, penulis menggunakan framework Laravel untuk membangun sistem Helpdesk Ticketing. Framework ini dipilih karena kemampuannya dalam mempercepat proses pengembangan, serta menyediakan fitur-fitur yang diperlukan untuk sistem ini. Selain itu, penulis melakukan pengujian menggunakan metode Black Box Testing untuk memastikan fungsionalitas sistem. Hasil dari penelitian ini adalah Helpdesk Ticketing System berbasis website yang dapat membantu departemen IT dalam menangani permasalahan karyawan dengan efisien. Sistem ini memungkinkan karyawan untuk melaporkan masalah melalui website dan tim IT dapat dengan mudah merespon dan mengelola tiket yang masuk. Dengan adanya sistem ini, diharapkan efisiensi layanan IT support dapat meningkat di PT XYZ.

Item Type: Thesis (S1)
NIM/NIDN Creators: 41519110055
Uncontrolled Keywords: Helpdesk Ticketing System, service efficiency, IT support, website, Laravel framework. Helpdesk Ticketing System, efisiensi layanan, IT support, website, framework Laravel.
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 004 Data Processing, Computer Science/Pemrosesan Data, Ilmu Komputer, Teknik Informatika
Divisions: Fakultas Ilmu Komputer > Informatika
Depositing User: PANCA LEGA SILABAN
Date Deposited: 29 Aug 2023 06:40
Last Modified: 29 Aug 2023 06:50
URI: http://repository.mercubuana.ac.id/id/eprint/80246

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