ANALISIS KINERJA IMPLEMENTASI ENTERPRISE RESOURCE PLANNING (ERP) BERDASARKAN CRITICAL SUCCESS FACTOR (CSF) DAN ANALYTICAL HIERARCHY PROCESS (AHP) PADA PERUSAHAAN UMKM KOSMETIK

AFRILIANSYAH, IRFAN (2023) ANALISIS KINERJA IMPLEMENTASI ENTERPRISE RESOURCE PLANNING (ERP) BERDASARKAN CRITICAL SUCCESS FACTOR (CSF) DAN ANALYTICAL HIERARCHY PROCESS (AHP) PADA PERUSAHAAN UMKM KOSMETIK. S1 thesis, Universitas Mercu Buana Bekasi.

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Abstract

ABSTRAK Sistem Enterprise Resource Planning (ERP) Odoo dengan 4 modul basic (Sales, Manufacturing, Purchase, Inventory) sudah diimplementasikan dalam sebuah perusahaan UMKM pada tahap pertama implementasi sistem ERP selama 1 tahun dengan rata-rata penggunaan ERP sebesar 76.41%. Dalam menjalankan sistem tersebut perusahaan UMKM memiliki target implementasi sistem ERP sebesar 90%. Namun, perusahaan ini belum memiliki metode dalam mengukur atau melakukan scoring terhadap implementasi sistem ERP tahap pertama selama 1 tahun sehingga perusahaan belum tau mereka sudah mencapai target atau belum. Maka dari itu, pada penelitian ini akan ditentukan metode dalam melakukan pembobotan dan scoring kinerja yang cocok pada perusahaan. Didapatkan bahwa pembobotan dengan metode Analytical Hierarchy Process merupakan pilihan terbaik dengan nilai bobot Management 29%, Process 12%, Technology 19%, Data 17%, People 24%. Dalam menentukan scoring kinerja didapatkan bahwa metode Critical Success Factor dengan 5 poin dan 16 atribut yang telah disesuaikan merupakan metode yang tepat bagi perusahaan. Metode CSF menghasilkan scoring kinerja Management 23.65%, Process 10.71%, Technology 15.35%, Data 12.61%, People 19.45% dengan total scoring kinerja sebesar 81.78%. Hal ini berarti bahwa metode AHP sebagai pembobotan dengan CSF dapat melakukan scoring kinerja perusahaan UMKM Kosmetik dalam implementasi sistem ERP tahap pertama. Kata kunci: ERP, CSF, AHP, RCA, Perusahaan UMKM Kosmetik ABSTRACT Odoo's Enterprise Resource Planning (ERP) system with 4 basic modules (Sales, Manufacturing, Purchase, Inventory) has been implemented in an MSME company in the first stage of ERP system implementation for 1 year with an average ERP usage of 76.41%. In running this system, MSME companies have an ERP system implementation target of 90%. However, this company does not yet have a method for measuring or scoring the implementation of the first stage of the ERP system for 1 year so the company does not know if they have reached their target or not. Therefore, this research will determine the method of weighting and scoring performance that is suitable for the company. It was found that weighting with the Analytical Hierarchy Process method was the best choice with a weighting value of Management 29%, Process 12%, Technology 19%, Data 17%, People 24%. In determining performance scoring, it is found that the Critical Success Factor method with 5 points and 16 adjusted attributes is the right method for companies. The CSF method yields a Management performance score of 23.65%, Process 10.71%, Technology 15.35%, Data 12.61%, People 19.45% with a total performance score of 81.78%. This means that the AHP method as weighting with CSF can score the performance of Cosmetic MSME companies in the first stage of the ERP system implementation. Keywords: ERP, CSF, AHP, RCA, MSME Cosmetic Company

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